IT Support Services - Always-On Assistance
In an always-on business environment, technical issues can’t afford to wait. NanoX Tech’s IT Support Services provide seamless, 24/7 multi-channel support to resolve technical problems, onboard users, and maintain device uptime. We act as the first line of defense for employee productivity.
From Tier 1 to Tier 3 support, our team handles incidents through email, chat, phone, and remote access. We support both on-site and remote teams across desktops, laptops, mobile devices, SaaS platforms, VPN configurations, and more. Our automated ticketing systems prioritize critical issues and ensure SLA adherence.
We also offer end-user training, documentation support, and IT onboarding packages — ensuring every new employee starts off fully equipped. With predictive incident analytics and self-service portals, we enhance employee experience and reduce support volume over time.
Helpdesk & Troubleshooting On-demand assistance for both software and hardware issues.
Remote & On-Site Support Flexible service models for swift problem resolution.
🔹 Key Highlights
- Tier 1, 2, and 3 support desks
- Remote troubleshooting and on-site technician dispatch
- Device setup, provisioning, and IT onboarding workflows
- Helpdesk portals, chatbot integrations, and knowledge base systems
- SLA-backed support escalation and performance tracking
- End-user training, security awareness, and IT handbooks
- Monthly support reporting and satisfaction metrics
📈 Business Impact
- Reduced average support resolution time to under 30 minutes
- Increased first-contact resolution rates by 65%
- Improved employee satisfaction scores through faster onboarding
- Reduced ticket volume by 40% using self-service tools and training
With NanoX Tech’s IT Support Services are more than just helpdesk operations — they’re a business enabler that empowers employees, accelerates issue resolution, and improves your tech support ROI.
Services Key Benefits
Streamlined Operations
Quick fixes reduce employee downtime.
Lower Overheads
Outsourced support can offset internal staffing costs.
